What is Fitset?

Fitset gives you access to thousands of classes taking place in the city's best studios and gyms. Do yoga, spinning, muay thai, BJJ, boxing, dance and more with the Fitset pass. Fitset members can try a new workout every day, or take up to 4 classes per month at some partner studios, unlimited at others. Fitset is personalized fitness exploration.

How do I get Fitset?

You can join Fitset right here on Fitset.ca!

How does Fitset work?

When you join Fitset and book a class, all you have to do is show up, mention Fitset and enjoy your workout! Our partner may ask for ID for verification. Behind the scenes, our partners have a list of customers who've booked the class. There's no pass you have to print out or email you have to dig for.

What if I want to cancel Fitset?

There are no contracts or cancellation fees. Come and go as you please with Fitset.

How do I reserve an activity?

  1. Visit fitset.ca and login
  2. You can then reserve an activity by clicking on the “Schedule” button on the top menu bar. Click on the studio you would like to attend, view available classes or open gym times and then click “Reserve”
  3. You should receive an email verifying your class reservation

You do not need to print out the confirmation e-mail, all you need to do is bring your photo ID! Lastly, you can reserve your activity up to 7 days in advance.

How do I know if a class will be the right level for me?

We partner with studios and gyms that offer classes and activities that are suitable for all levels. We found that each class is adaptive to different levels of experience. We like to say, “What you put in is what you’ll get out!”. Therefore, we encourage you to go at the pace you feel most comfortable with! Class descriptions are also helpful to decide which classes are the appropriate level for you. Don't forget to discuss with your doctor to see which activities are most suitable for your health.

Can I make last minute reservations?

Want to get a last minute workout in? We got you! You have up to 1 minute before the class to reserve your spot. Some studios require longer, but most are 1 minute.

What is the activity cancellation policy?

We require cancelations at least 2 hours prior to the start time of the class. Each location has a unique cancellation policy so please read and understand the policy before you reserve the class. Most of our locations have limited space so please cancel a reservation if you think you cannot make it.

Can I use Fitset to go back to a class more than 4 times?

You can visit any studio or gym on Fitset up to 4 times per 30 day billing cycle. A couple studios have unlimited limits but most have a 4 times / month maximum. Try different classes out! Variety is the spice of life.

The class I like is sold out, what should I do?

There is a limited number of spots we can offer for each class, so we encourage you to book in advance to make sure you get the class and times you want. If the class you want is no longer available, you can e-mail us at hello@fitset.ca and we would be more than happy to give you some recommendations based on your preferences.

Are all classes at a studio or gym available through Fitset?

We offer the vast majority of classes at the studios and gyms that are part of the Fitset membership. However, there are certain classes and activities that are reserved for their own members. Don't you worry! We are always adding more classes and activities so there will be plenty of choices for you! If you have any activity suggestions and/or areas you would like to see us to expand into, please e-mail us at hello@fitset.ca.

Why is my credit card saved? Is it secure?

Your credit card information is saved through our partner, Stripe. At the beginning of each membership cycle, we will bill your membership fee to the credit card associated to your account. Stripe has been audited by a PCI-certified auditor, and is certified to PCI Service Provider Level 1, which is the most stringent level of certification available.

One more question?

If you still have questions about Fitset, please get in touch by filling out our form here.